Important information about services during the COVID-19 outbreak

In response to the COVID-19 outbreak, the Family Responsibility Office (FRO) reduced staffing levels effective Monday, March 23, 2020. This decision was made to protect the health and safety of our staff and respect social distancing.

Our office remains open, and we will continue to take client calls Monday to Friday, from 8 a.m. to 5 p.m. During this time there may be longer than normal wait times for calls, callbacks and service requests, and we ask for your patience as we strive to continue to provide high-quality client service.

Support payors are expected to continue to make payments as per their court order, and if there is a change in their circumstances, they need to inform their case worker who will work with them.

Support recipients will receive payments as we receive them. If we do not receive payments, we will take the appropriate actions to get payments flowing.

As a reminder, clients can access their basic case information 24/7 using FRO Online, FRO’s secure online service. Also, clients can phone FRO for automated information regarding last payment and enforcement actions. Clients should call FRO to sign up for FRO Online if they do not have access.

As we make further business decisions, we will continue to provide updates.

Learn more about how the province continues to protect Ontarians from COVID-19.

Seeking lawyers for FRO's legal panel

The Ministry of the Attorney General is seeking applications from qualified lawyers to join the provincewide panel of lawyers providing legal services on behalf of the Director of the Family Responsibility Office (FRO). Learn more.