ODSP office hours are now 8:30 a.m. to 5 p.m. Monday to Friday with reduced staff. Please be patient as we do our best to assist you, answer calls and respond to inquiries. For everyone’s health and well-being, please avoid going to an ODSP office unless asked to do so.

Key information for clients

You will continue to receive your monthly ODSP payment. If you usually pick up payments from your ODSP office, you should contact the office for instructions.

Make sure you report your income before the 7th of each month to avoid any interruption in your payments. You may use the MyBenefits online service, mail, fax, or email. You can also call the office, and if you don’t reach your caseworker you can leave a voice message with your member ID or name and date of birth. Please do not bring income reports to the office.

Payments for Special Diet Allowance, Mandatory Special Necessities or other recurring benefits expiring will be extended and a new form is not required.

If you need a new benefit such as eyeglasses, repairs to a wheelchair, or other assistance, contact your ODSP office. If you can’t get in to see a healthcare practitioner, we will help you complete the relevant form.

If you have exceptional COVID-19-related costs, you may speak with your case worker about discretionary benefits.

Find your Ontario Disability Support Program office.

Applying for ODSP and medical reviews

The ministry is still processing ODSP applications. We can send the application package directly to an applicant’s healthcare practitioner to help avoid in-person visits.

If you have an ODSP application package or medical review package that is due soon but you can’t submit it to the Disability Adjudication Unit by the deadline, we will accept late packages during the COVID-19 emergency period.

Please disregard any letters you may receive about the deadline for your ODSP application package, medical review package, or internal review request during this time.

Once the emergency period is lifted, outstanding packages will be accepted within the following six months. Additional extensions may be granted on a case-by-case basis, if requested within the six-month period.

We will re-assess the situation at a later date and inform you of any changes.

Call the Disability Adjudication Unit at 1-888-256-6758 if you have any questions.

Appeals and reviews

If you disagree with a decision and want to ask for an internal review, the timeline for asking is suspended during the emergency period. If you disagree with a decision and want to appeal it, you can appeal to the Social Benefits Tribunal (SBT) after seeking internal review. You must still request an internal review to appeal.

For questions about an SBT appeal, contact the SBT at 1-800-753-3895 (toll free), 1-800-855-0511 (TTY), or visit sjto.gov.on.ca/sbt

Treatment of the Canada Emergency Response Benefit (CERB)

For all ODSP applicants and recipients, CERB payments will be treated in a similar manner to employment earnings. The first $200 and 50 per cent of each additional dollar received in a month is exempt.

Please note that CERB payments can affect your ODSP payment the month after any month in which you received the CERB. It is important to plan carefully so that you have enough money when your ODSP payment is reduced the month after the CERB ends. If you are receiving the CERB, you should report this income. You can do this using phone, fax, mail, secure email or the general ODSP office email address.

If you become financially ineligible for ODSP income support while receiving the CERB, you will not lose access to health benefits. You will remain on social assistance, at a nominal amount, to ensure continued access to benefits and case management supports.

Please do not contact ODSP to apply for the CERB. For information on eligibility for CERB or to apply visitCanada Emergency Response Benefit

Treatment of the Canada Emergency Student Benefit (CESB)

For all ODSP applicants and recipients, the CESB will be treated in a similar manner to employment earnings. This means that the CESB is exempt for adult students in full-time secondary or postsecondary studies and students under 18 years of age.

If you are an adult part-time postsecondary student or recent postsecondary graduate, the CESB is partially exempt; the first $200 and 50 per cent of each additional dollar received in a month will be exempt.

Please note that CESB payments can affect your ODSP payment the month after any month in which you received the CESB. It is important to plan carefully so that you have enough money when your ODSP payment is reduced the month after the CESB ends.

If you are receiving the CESB, you should report this income. You can do this using phone, fax, mail or the general ODSP office email.

If you become financially ineligible for ODSP income support while receiving the CESB, you will not lose access to health benefits. You will remain on social assistance, at a nominal amount, to ensure continued access to benefits and case management supports.

For information on eligibility for the CESB and how to apply: visit Canada Emergency Student Benefit.

Additional resources