ODSP office hours are now 10 a.m. to 2 p.m. Monday to Friday with reduced staff. Please be patient as we do our best to assist you, answer calls and respond to inquiries. For everyone’s health and well-being, please avoid going to an ODSP office unless asked to do so.

Key information for clients

You will continue to receive your monthly ODSP payment. If you usually pick up payments from your ODSP office, you should contact the office for instructions.

You do not need to drop off an income report in person. You may use the MyBenefits online service, mail, email, or call the office. Payments will not be suspended if the report is late.

Payments for Special Diet Allowance, Mandatory Special Necessities or other recurring benefits expiring will be extended and a new form is not required.

If you need a new benefit such as eyeglasses, repairs to a wheelchair, or other assistance, contact your ODSP office. If you can’t get in to see a healthcare practitioner, we will help you complete the relevant form.

Emergency benefit

ODSP clients who have additional expenses related to the COVID-19 outbreak and who don’t receive Canada Emergency Response Benefit (CERB) income (with some exceptions) are eligible for monthly payments of $100 for a single person or $200 for a family until July 2020. Families with a youth under 18 receiving the CERB or a family member in full-time school attendance receiving the CERB may still be eligible for the benefit. If you received this benefit in March or April and meet the eligibility criteria, you will automatically receive the benefit in May, June and July. For new requests, please email ODSP.EmergencyBenefit@ontario.ca or call 1-888-444-2412 with your name, member ID and your additional expenses.

Applying for ODSP and medical reviews

The ministry is still processing ODSP applications. We can send the application package directly to an applicant’s healthcare practitioner to help avoid in-person visits.

If you have an ODSP application package or medical review package that is due soon but you can’t submit it to the Disability Adjudication Unit by the deadline, we will accept late packages during the COVID-19 emergency period.

Please disregard any letters you may receive about the deadline for your ODSP application package, medical review package, or internal review request during this time. We will re-assess the situation at a later date and inform you of any changes.

Call the Disability Adjudication Unit at 1-888-256-6758 if you have any questions.

Appeals and reviews

If you disagree with a decision and want to ask for an internal review, the timeline for asking is suspended during the emergency period. If you disagree with a decision and want to appeal it, you can appeal to the Social Benefits Tribunal (SBT) after seeking internal review. You must still request an internal review to appeal.

For questions about an SBT appeal, contact the SBT at 1-800-753-3895 (toll free), 1-800-855-0511 (TTY), or visit sjto.gov.on.ca/sbt

Treatment of the Canada Emergency Response Benefit (CERB)

For all ODSP applicants and recipients, CERB payments are treated like employment income. The first $200, and 50 per cent of each additional dollar received, is exempt.

If you are receiving the CERB, you should report this income. You can do this using phone, fax, mail, secure email or the general ODSP office email address.

If you become financially ineligible for ODSP income support while receiving the CERB, you will not lose access to health benefits. You will remain on social assistance, at a nominal amount, to ensure continued access to benefits and case management supports.

Please do not contact ODSP to apply for the CERB. For information on eligibility for CERB or to apply visit: Canada Emergency Response Benefit

Additional resources